Returns and refunds

Effective date: 09/22/2026. These provisions concern the Orrenleaf website and orders placed with its seller.

Describe the concern without operating the steamer in a way that conflicts with its instructions. If you send a photograph, show the affected product or component rather than personal clothing details or people wearing garments.

An incorrect, damaged, defective or misdescribed item should be reported with the order reference and an explanation. Any remedy depends on the facts and applicable law. A commercial deadline, packaging condition or exclusion cannot remove a mandatory right.

Any additional commercial warranty is [WARRANTY_TERMS]. Any statutory protection that cannot be waived remains available. These store terms do not replace remedies that the applicable law gives you.

The commercial return window and how it is counted are [RETURN_WINDOW]. Return-condition requirements are [RETURN_CONDITION]. Any lawful exclusions are [RETURN_EXCLUSIONS]. These terms govern a voluntary change-of-mind offer, without displacing mandatory remedies.

Contact Orrenleaf at support@orrenleaf.com or through our contact page. Include the order reference and a short account of what needs attention; never send a password or full payment-card details.

• Identify the item or selected pack and the reason for the request.
• Ask for the relevant return directions and the address applicable to the order.
• Keep correspondence and any return-shipment record that is available.

These contact steps help coordinate a return; they are not an additional permission barrier to exercising a statutory withdrawal or other non-waivable right.

Prepare a steamer for return only according to the supplied product and return directions, including any guidance relevant to residual water and temperature. This policy does not invent a particular cleaning procedure or decide a fabric-damage claim in advance.

Return destination: [RETURN_ADDRESS]. Return-shipping, collection and related cost responsibility: [RETURN_SHIPPING_COST]. The business correspondence address in Legal notice is not automatically the return destination.

Do not assume that a label, collection or a particular carrier is included. Any instructions and charges must reflect the applicable return terms and consumer rights.

Refund timing, its trigger and processing arrangements are [REFUND_TIMING]. Any refund must also meet the requirements of applicable law. A payment provider's posting time is separate from the seller's duty to issue a refund.

Keep the refund correspondence and contact support@orrenleaf.com if a stated stage has not occurred. Any deduction or charge must have a lawful basis, have been properly disclosed and be explained.

The stated cancellation arrangement is [CANCELLATION_WINDOW]. Contact us promptly with the order number. The order's actual status affects practical changes, but it does not eliminate a cancellation or withdrawal right that applicable law gives you.

This return policy does not promise an automatic exchange or replacement in every case. Any available next step must be confirmed for the request, consistently with your rights.

Read Shipping policy for delivery matters and Terms of service for the purchase terms. Information sent with a request is covered by Privacy policy.

The seller for Orrenleaf is Griffiths WHB LLC, LLC. Correspondence: 30 N Gould St, Ste N, Sheridan, Wyoming, 82801, United States. Email: support@orrenleaf.com. Telephone: +447450365591.